2014 Schedule

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Designer

Tuesday, Sep 16
12:00pm — 2:00pm
CSU - Denver
138 attending

The Service Differentiator

Services are everywhere, allowing meaningful connection and interactions between people and organizations. These services can be key differentiators that make us return to a product, a brand and a company over and over. Properly orchestrated services can be the difference between competing in a commodity market and being a premium brand. Despite the financial reward, companies fail to deliberately orchestrate the services they provide. instead they react when they get a complaint or assume everything is good enough. This session will introduce attendees to the practice of service design and provide tools and methods for designing services that have greater impact for their customers, resulting in increased loyalty, customer satisfaction and revenue.

Food and beverage provided.

Hosted by: Jeremiah Fellows